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Complaints and Appeals

Avante Education has in place a Complaints Policy and Appeals Policy to respond effectively to individual appeal requests and cases of dissatisfaction.

The purpose of the Complaints Procedure and Appeals Procedure is to detail how the procedure demonstrates that the requirements of the aim, purpose, scope and guiding principles of the Complaints Policy and Appeals Policy have been met respectively.

Our complaints and appeals policies and procedures are based on providing an avenue for all complaints and appeals to be addressed in a fair, efficient and confidential manner.

The complaints and appeals policies and procedures is referred to learners prior to enrolment.

Documents

Complaints Policy
Complaints Procedure
Appeals Policy
Appeals Procedure

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