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Provide assistance with client services and pave a pathway to becoming a qualified Hairdresser

SHB20216 - Certificate II in Salon Assistant

.5-1 year
Delivery Mode
Government Funding
Funding Option

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Course Overview

This is a preparatory qualification which provides a defined and limited range of basic skills and knowledge used in hairdressing salons by individuals who provide assistance with client services. These routine and repetitive tasks are completed under direct supervision and with guidance from hairdressers who manage the client service. The combined skills and knowledge do not provide for a job outcome as a hairdresser and this qualification is intended to prepare individuals for further training.

Target Audience

This course has no formal pre requisites for entry and is open to anyone interested in pursuing or enhancing a career in the Hairdressing Industry.
The course welcomes people with disabilities and cultural diverse backgrounds who want to pursue a career in the Hairdressing Industry.

New entrants into the Hairdressing Industry seeking a job in the industry.

People with some experience in the Hairdressing Industry seeking to re-enter the industry.

This qualification is for those who wish to start a career in the Hairdressing industry and is open to the general public or are existing workers who wish to upskill their current skills and knowledge.

Career Opportunities

  • Hairdressing Salon Assistant
  • Barber Shop Salon Assistant
  • Hairdressing or Barbering Retail Sales Personnel
  • Salon Products and Services Assistant
  • Receptionist in Barber Shop
  • Receptionist in Hairdressing Salon

Course Duration

Typically, .5-1 year including school holidays preriods, and may vary on individual applicants’ circumstances.

The duration may be reduced for individual Learner if credit towards the qualification is given in the form of recognition of prior learning, credit transfer or where the learner has some industry experience where skill gap training may be a more appropriate training program for that learner.

This information is collected and analysed during information and enrolment session.

Delivery Locations

This course is delivered in the following locations

Avante Education Skills Training Centres

Avante Education Campus

Avante Education Campus

Entry Requirements

This qualification does not require any formal prerequisites for entry into the SHB20216 Certificate II in Salon Assistant. New entrants into the industry as well as people with some experience are welcome to apply.


Minimum technology requirements


Prospective learners will be required to go through a formal face to face and/ or CiRT Interview with one of our Learning Pathway Advisors to establish whether the desired course is the correct qualification for their career path/job prospects.

Applicants who have completed an Australian Year 12 qualification are not required to complete a LLN Assessment.

As part of the Pre-training interview process with a prospective learner, a digital literacy evaluation will be conducted (PC Skills) to ensure that they will be successfully able to complete a course with an online component.

This includes but not limited to:

  • The ability to logon to a computer
  • Access emails and click a link within an email.
  • Login into an online database (LLN Tool)
  • Use a mouse and keyboard.
  • Read and respond to online text.


Candidates who meet the minimum requirements for LLN evaluation would be considered to meet PC Literacy requirements

Candidates who do not meet the minimum requirements for LLN evaluation will be evaluated individually.

Units of Competency

To achieve SHB20216 – Certificate II in Salon Assistant qualification, the candidate must demonstrate competency:

12 units of competency:

  • 8 Core units
  • 4 Elective units
Unit CodeUnit Name
BSBWHS201 Contribute to health and safety of self and others
SHBXIND001 Comply with organisational requirements within a personal services environment
SHBXCCS003 Greet and prepare clients for salon services
SHBXCCS001 Contribute to health and safety of self and others
SHBHDES001 Greet and prepare clients for salon services environment
SHBXIND002 Communicate as part of a salon team
SHBHBAS001 Provide shampoo and basin services
SHBHDES001 Dry hair to shape
SHBXIND002 Communicate as part of a salon team
SHBHIND001 Maintain and organise tool, equipment and work areas


The electives selected for the qualification are the following

Unit CodeUnit Name
SHBHBAS002 Provide head, neck and shoulder massages for relaxation
SIRXSLS001 Sell to the retail customer
SHBHDES002 Braid hair
SIRRMER001 Produce visual merchandise displays


Avante Education have selected the following forms of Assessment Methods

  • Written activities
  • Practical Observation
  • Portfolio


The assessment process will include the gathering of evidence to demonstrate the learner’s competency as demonstrated in the workplace and underpinning knowledge in theory-based assessments.

Trainers will be provided with detailed instructions to assessment requirements for each unit. (The specific methods for each Unit of Competency are identified within this document under ‘Evidence Gathering Techniques’; further detail is available in the Assessor Assessment Guide).

This is a competency-based program, assessment occurs throughout the entire program until the learner either achieves competency in the assessment tasks or any further training needs are identified and addressed.

Accreditation & Award

Upon successful completion of all units which meet the packaging rules in this course of study, learners will be awarded the qualification SHB20216 Certificate II in Salon Assistant

The issuance of this qualification is subject to:

Credit Transfer

Avante Education has a policy to acknowledge formal Statements of Attainments issued by another RTO.

Where learners have made an application for Credit Transfer on any of the equivalent units in this qualification, credit will be granted, and the learner will not be required to repeat the training in those units where application has been made and credit has been granted.

Recognition of Prior Learning

The competencies in this qualification may be attained through the process of Recognition of Prior Learning (RPL). RPL takes into consideration the candidates’ previous training, work and life experience.

Recognition of Prior Learning (RPL) opportunities will be identified and addressed during the pre-training interview process.

Learners will also be provided with an RPL Candidate guide to assist the learner in identifying any Recognition of Prior Learning either through previous training, work, or life experience or to how to prepare a portfolio of evidence.


All learners a required to have a device which meet the minimum requirements of our Student BYOD policy.

Avante Salons

We offer professional fully equipped commercial salons. Practical skills formation activities are performed under the supervision of qualified trainers and assessors.

Fees & Funding

This is our standard fee based on a full program enrolment. Program fees vary based on each individual’s enrolment details. Final course fees are offered after an individual assessment.  For more information click here

Application Fee $200 $200
Digital Learner Resources1 $80 $80
Tuition Fee TBA 02
Materials Kit for Trade $59013 $5903
  • 1 - Accessing the learner resources can either be digital (online access via a personal computer or mobile device) or hardcopy (printed learner resources). Printed learner resources are an extra $420
  • 2 - Tuition Fee for students eligible for Victorian Government subsidised training
  • 3 - Must be purchased prior to commencement. The kit includes all tools necessary to complete all practical assessments

Payment Options

We have payment options to suit your needs.   Payment options are selected in the Pre-Training Review stage after your initial application

  • humm Buy Now, Pay Later
  • zip Buy Now, Pay Later
  • Credit Card


Once you officially accept your Letter of Offer in your Pre-Training Proposal payment can be made to then be official enrolled into the program

By Now, Pay Later
Apply now and get approved in minutes. Select invoice on enrolment check out and pay invoice with humm
By Now, Pay Later
Apply now and get approved in minutes. Select invoice on enrolment check out and pay invoice with zip
Pay via Credit Card
Pay via credit card via our payment gateway once you receive your official invoice via email.


If you have decided that you are ready to start the SHB20216 – Certificate II in Salon Assistant course then please apply for one of our upcoming intakes below.

When you apply for an intake, you will fill out the Enrolment form online and you will received confirmation details once payment has been made at the end of this form.

If you have any question about any of our upcoming intakes or you can’t find one that suits you, then please fill out the enquiry form here and we will be happy to assist you further.

course tile - SHB20216 - Certificate II in Salon Assistant

There are currently no intakes available! Please contact us here for more information.

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Key Information

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